One of my clients occasionally encounters an issue where a user’s return email address shows up incorrectly when they send email via Domino Web Access. It seems to only happen when someone has made an error with the initial user registration which has later been corrected by a rename or an edit.
The person documents always look correct post rename and the from addresses of all other users in the Domain are showing up correctly.
Here’s the fix which seems to work for me:
Make a trivial change to the person document – just open it for editing and save it.
Rebuild all the used view indexes for your Domino Directory using “load updall -R names.nsf” (or the equivalent command if you’re on a non-Windows platform) on the server console. I know there's only one or two views used for the outbound mail addressing which are actually required to be rebuilt, but I do the lot.
Reload the router configuration using “tell router update config”
It’s a fairly simple fix, but the trivial edit seems to be important, as in some instances multiple view index rebuilds and router configuration reloads have made no difference until they were done after the person’s document was edited.
All in all it’s a simple fix, but it might help someone.
About me
My name is Ross Hawkins and I'm a developer, consultant, business owner and writer based in Auckland,
New Zealand (pictured below!). My current work revolves around ASP.NET, C#, jQuery, Ajax,
SQL Server, and a mix of other Microsoft development technologies.
I also have about 15 years of experience with IBM Lotus Notes/Domino and associated technologies. While Notes/Domino
is no longer my primary focus I still like to dabble and keep my skills up to date.
I own and run 2 businesses - Hawkins Consulting Services,
and Ignition Development.
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